How to cancel your booking if you can no longer attend.
Whether you can cancel your booking yourself depends on the activity provider's settings for that class.
If the provider has enabled self-cancellation, you'll see a "Cancel booking" button on your booking detail page. Click it to cancel — you'll be asked to confirm before the cancellation goes through.
Some providers prefer to handle cancellations manually. In this case, you'll see a message with the provider's contact email address. Contact them directly to request a cancellation.
Important
Cancelling does not automatically refund you. Providers can issue a refund alongside a cancellation, or separately afterwards — but it's their decision. See "Refunds" for what happens if a provider does refund you.
