Managing Bookings

You can view and manage all bookings across your classes from the Bookings section, or see bookings for a specific class on the class detail page.

Viewing bookings

Each booking shows the booker's name, email, booking reference (e.g. BA-A1B2C3), status, and booking date. If you've configured additional booking fields, you can expand each row to see the field values.

Booking statuses

• Confirmed — the booking is active and payment (if applicable) has been received.
• Cancelled — the booking has been cancelled by the parent or by you.
• Payment pending — the parent started the checkout process but hasn't completed payment. These expire automatically after 30 minutes.
• Payment declined — the payment attempt failed.

Actions you can take

• Cancel a booking — marks the booking as cancelled. The parent will be notified.
• Delete a booking — permanently removes the booking from the system.
• Resend confirmation — sends the booking confirmation email again.
• Add a manual booking — create a booking on behalf of a parent (e.g. for phone bookings).