BookabeeHelpBack to Bookabee

Managing Self-Service Cancellation

Control whether parents can cancel their own bookings.

New classes are created with self-cancellation OFF. When it's off, the parent's booking page shows your contact email instead of a cancel button and they're asked to get in touch. This gives you control over cancellations and any refund decisions that go with them.

Turning self-cancellation on for a class

  1. Go to the class detail page in your dashboard.
  2. In "Class Settings", toggle on "Self-cancellation allowed".
  3. Parents booked into this class will now see a "Cancel booking" button on their booking page.

Note

Self-cancellation does not issue a refund automatically. Money you've already taken stays where it is unless you issue a refund yourself — see the Refunds article.

Turning it off again

Flip the same toggle off in Class Settings. You'll need a company contact email set in Settings — otherwise parents wouldn't have a way to ask you to cancel for them.

Ready to get started?

Jump straight to the relevant section in your dashboard.

Go to Classes

Previous

How Do I Change the Price of a Class?